Accountability

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  A model for effective performance management

  The British Columbia government has developed a system for improving the accountability of government departments and agencies. However, it is also useful for nonprofit organizations who are feeling pressure to become more accountable.

  Government of British Columbia
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  Desirable accountability standards for nonprofit organizations

  Have a look at this "Compendium of Standards, Codes, and Principles of Nonprofit and Philanthropic Organizations" from Independent Sector in the U.S. It contains their definition of external accountability along with a large number of examples of ethical and performance accountability standards used by a wide range of nonprofit organizations.

  Independent Sector
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  An ethics and accountability code for the nonprofit sector

  This example of accountability standards was produced by the Maryland Association of Nonprofit Organizations. It represents what its authors consider to be the 8 criteria that nonprofits should meet if they want to be adequately accountable to their boards and the communities they serve. They maintain that any organization that has systems for tracking and reporting on these criteria will be satisfactorily fulfilling its accountability obligations.

  The Maryland Association of Nonprofit Organizations
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  The subjective nature of accountability standards

  Two articles by University of Kansas researchers Bob Herman and David Renz make the point that trying to be accountable to external stakeholders is, at root, a subjective process in which the parties negotiate the meaning of effectiveness. Unlike most writing on this subject these articles are based on empirical research.

  University of Missouri Kansas City
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  The subjective nature of accountability standards (Part 2)

  This is the second article by Herman and Renz titled "Organizational effectiveness: How is it achieved"

  University of Missouri Kansas City