Effective leadership is the key to successful nonprofit and voluntary organizations. Leadership roles may be played by volunteers or paid staff and may be played by one or more people whose job is to manage the organization. They may have official titles like Executive Director or Chief Executive Officer (CEO) or be in charge of various programs or functions. These are the people who help the organization define its purpose and make the tough decisions on how best to achieve that purpose. They also inspire others-both inside and outside-to work together and do their best even in hard times.

The resources below deal with critical interpersonal skills that managers need to develop to become effective leaders. They also provide a range of tools that provide useful information that helps leaders manage better.