Managing Conflict
Disagreements among staff, volunteers and between management and staff or boards and management are almost inevitible at some time in the life of most nonprofits. In fact, healthy disagreements can be a postive force for change. The trick is to keep them from becoming destructive. These resources provide useful training in acheiving that goal.
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The ubiquitous Carter McNamara comes through again with this full coverage of conflict management for the Nonprofit Management Assistance ProgramAuthenticity Consulting -
If you really want to get serious about improving your conflict management skills,this site allows to you download a 300 page book on the subject by Prof. Gregorio Encina of the University of California.It also summarizes the book.University of California Berkeley -
Conflict management and cooperative problem solving can be challenging for many organizations as they try to make changes that will improve their effectiveness. If you could use some training on how to improve cooperative problem solving look as this very comprehensive course from Itrain Onlineitrain online -
The most respected book on negotiating skills is "Getting to Yes" by Roger Fisher and William Ury of Harvard. Published in 1983, it remains the best guide to handling tough situations where two or more parties are in disagreement. This site from the U. of Colorado provides a succinct summary of the book if you can't buy it.University of Colorado